Last updated: 24 June 2026
Overview
We want you to be completely satisfied with your purchase. This Returns and Exchanges Policy explains your rights and the process for returning or exchanging swimwear purchased from us.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection laws.
Your Right to Cancel
If you purchase products online, by phone, or through another distance-selling method, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
To exercise your right to cancel, you must notify us before the 14-day cancellation period expires.
Once you have notified us, you must return the goods within 14 days.
We will reimburse all payments received from you, including the standard cost of delivery where required by law, within 14 days of receiving the returned goods or receiving evidence that they have been returned.
Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.
Swimwear Return Conditions
For hygiene reasons, all swimwear must be tried on over underwear and must not be worn for swimming, bathing, sunbathing, or other use.
To qualify for a return or exchange, swimwear must:
-
Be returned within the applicable return period.
-
Be unworn, unwashed, and free from marks, stains, odours, perfumes, lotions, oils, makeup, deodorant, sand, or chlorine.
-
Have all original tags attached.
-
Have the hygiene seal and protective liner fully intact and untampered with.
-
Be returned in its original condition and packaging where reasonably possible.
We reserve the right to refuse a return or make a deduction from any refund where the product has been handled beyond what is necessary to establish its nature, characteristics, and fit.
Exchanges
We offer exchanges for eligible swimwear items, subject to stock availability.
To request an exchange, please contact us within 14 days of receiving your order.
If the requested replacement size, colour, or style is unavailable, we may offer a refund or an alternative item.
Non-Returnable Items
For hygiene reasons, we cannot accept returns of:
-
Swimwear where the hygiene seal or protective liner has been removed, broken, or tampered with.
-
Swimwear showing signs of wear, washing, swimming, sunbathing, or use.
These restrictions do not apply where the product is faulty, damaged, or not as described.
Faulty, Damaged, or Incorrect Items
Under the Consumer Rights Act 2015, products must be:
-
Of satisfactory quality.
-
Fit for purpose.
-
As described.
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible and provide details of the issue together with photographs where possible.
Where a fault is confirmed, you may be entitled to a repair, replacement, price reduction, or refund in accordance with your statutory rights.
We will reimburse reasonable return postage costs for faulty or incorrectly supplied products.
Return Process
To request a return or exchange, please contact us using our contact form and provide:
-
Your order number.
-
Your full name.
-
Details of the item(s) you wish to return or exchange.
-
The reason for the return or exchange.
We will provide instructions on how to return your item.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed within 14 days in accordance with applicable consumer protection laws.
Refunds will be issued to the original payment method wherever possible.
Return Shipping Costs
If you are exercising your right to cancel under the Consumer Contracts Regulations, you are responsible for the cost of returning the goods unless we have agreed otherwise.
If an item is faulty, damaged, or not as described, we will reimburse reasonable return postage costs.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us using our contact form.